Hey everyone!
I’ve been thinking a lot about how customer satisfaction can really make or break a field service business. Whether it's HVAC, plumbing, or general maintenance—happy customers tend to come back (and refer others).
I came across this article that shares some simple but effective tips on improving the overall experience—from better communication to using automation tools. Worth a quick read: https://www.fieldpromax.com/blog/customer-satisfaction-field-service/
What are some strategies you all use to keep your customers happy? Would love to hear your thoughts!